Maintaining competitive prices is important. It would be a good idea to lower the original price down to the market price. Most online shoppers are price sensitive. So if you sell a competitive product, customers are more likely to dissuade you if your prices are high. You can also use vouchers and other promotions (such as Free Shipping) to attract customers through great value.
Also, you may find that lowering your prices doesn’t increase Shopee conversion rates. If this is what you find, then you can safely keep your prices higher and make more profit per unit sold.
One of the perks you get from this is an automatic email alert every time your competitor changes prices. Knowing how other stores price your product, you can take appropriate action.
Automate Customer Replies
Even if you do your best to answer all customer questions, waiting on a buyer may decide to switch to another buyer if your response takes too long. With that said, it would be a good idea to Latest Mailing Database set an auto reply to the investigator just to let them know that you have received their message and that you will get back to them ASAP.
Another great way to use auto-replies is to write an FAQ section so that questions that fall into the frequently aske questions are answere immediately.
We’ve covered the section on setting up auto-reply on Shopee in The 6 Biggest Success Factors For Shopee Sellers . We suggest you check it out.
Build Credibility Through Positive Customer Reviews
Positive customer reviews not only give you high retention rates but are also a good indication to potential new buyers that your brand and products are reliable, genuine and worth buying.
So, in optimizing your Shopee conversion rate, it’s important to protect your reviews and ratings.
The key here is to ensure that your customers are satisfie with your services. This means being responsive to questions ince customers can still get back at you for not answering their questions via the IT Email List review section. Don’t underestimate the power of good customer service. If good CS isn’t on your priority list, our post on The Importance of Customer Service For Shopee and Lazada Brands might be a good read for you.